Basic training of the GDPR principles is necessary for everyone in the organisation but bespoke training needs to be provided to specific roles dealing with large volumes or special categories of personal data processed by the organization.It is the responsibility of the organization to train their staff to understand the effects of data protection legislation, especially if violations of corporate privacy policies and procedures could result in disciplinary issues or worse.
General employee training should include:
Employees with roles in marketing, sales, customer service, legal, HR, database management and computer security will require enhanced levels of training based on the levels of access and types of personal data they need to handle for performing their duties.
For example, call-centre or customer-facing staff need a working knowledge of the right to access or data erasure requests and the strict time frames required for the organization to respond.
Another example of specialist data protection training applies to the HR team. They will need coaching on how to handle employee data, including candidate subject-access requests.
It is important you maintain training records to demonstrate compliance with the GDPR regulation should an investigation by the ICO request to see them.
As with any regulation, things change over time, so it is important to review and update data protection training at least once a year.
We have contributed to the development of a wide range of data protection training for multinational financial institutions to local enterprises, including delivering GDPR updates to The Institute of Data Marketing (TheIDM.com) 2017-2018 GDPR curriculum, as well UK staff or a Big-4 firm, financial institutions, and online software companies. In addition to assisting with updating existing materials in your training portfolio, we can also assist in delivering data protection courses via live webinars, gamification learning platforms and work with your design teams to create compelling animated learning videos